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Here we have gathered answers to the most important and popular questions related to flights.
Top questions
About WayAway Plus
About the service
Ticket and check-in
Checked and carry-on baggage
Traveling with children
Traveling with pets
Ticket refund and exchanges
All about layovers
Pricing
Technical info
Quick jump to section
Top questions
About WayAway Plus
About the service
Ticket and check-in
Checked and carry-on baggage
Traveling with children
Traveling with pets
Ticket refund and exchanges
All about layovers
Pricing
Technical info
Top questions
I didn’t receive my ticket. What should I do?
I want to return my ticket. How do I do that?
I need to change my departure date. What should I do?
I made a mistake in my details when booking. How do I correct it?
How do I add baggage?
About WayAway Plus
What’s included in WayAway Plus?
How do the service and cashback work?
How do I subscribe to WayAway Plus and how much does it cost?
Why WayAway Plus is so great
What should I do if I’ve lost access to my subscription?
About the service
How WayAway works
How our website works
How do I get price alerts?
How do I buy cheap flight tickets?
How do I book a ticket?
Ticket and check‑in
Do I have to print my ticket?
I haven’t received an SMS message with a payment confirmation code. What should I do?
I didn’t receive my ticket. What should I do?
I made a mistake in my booking details. How can I fix it?
I want to cancel additional services. How do I do that?
How do I check in for my flight online?
How early should I arrive at the airport?
How do I select seats for my flight?
Checked and carry‑on baggage
How do I find a ticket including baggage?
How do I check the size and maximum weight allowance for baggage?
How do I add baggage if I’ve already bought a ticket?
How do I add baggage for just one passenger?
My baggage is lost. What should I do?
Where can I find the baggage allowances?
Traveling with children
How do I buy a child ticket?
I already bought my ticket. How do I add a child to it?
I’m pregnant. Am I allowed to fly?
Do infants need a ticket?
Traveling with pets
What do I need to do to bring my pet with me?
Ticket refund and exchanges
I want to return my ticket. How do I do that?
I need to change my departure date. What should I do?
I missed my flight. What should I do?
I wasn’t allowed on the flight. What should I do?
All about layovers
How do I select tickets without layovers?
How long is my layover? Will I be on time?
If my plane is delayed and I miss my connection flight, what should I do?
Can I see the city on a long layover?
I’m on my layover and I don’t want to keep flying. Is that possible?
Pricing
Why do different sellers sell the same ticket at different prices?
What do I do if the price is not the same as in the search results when I go to buy the ticket?
Do the prices in the app and on the website differ?
What do ticket prices comprise of?
Does WayAway take a commission?
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