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I didn’t receive my ticket. What should I do?

The seller sends the itinerary receipt (ticket) by email within 3 hours to the address specified in the booking. If the email isn’t in your inbox, check the Spam folder, as emails often find their way there.

It’s not in Spam

If it’s not in your Spam folder 3 hours after booking, you may have made a typo in your email address. Contact the seller you booked through to get your ticket. They’ll send the ticket to the right email address.

Select the seller’s name from the list

Partner contacts
Enter the name of the partner from whom you bought the ticket, and we’ll show their contacts
If your seller isn’t in the list, send us their name in the feedback form at the bottom of the page and we’ll help you out.

I don’t remember the seller

  1. Check the online banking receipt or SMS message you received upon payment. The seller’s name will be there.
  2. Find the seller’s contact details and get in touch with them.
  3. Tell them your first and last name, travel dates and destination.
  4. The operator will find your booking and send your itinerary receipt to the correct email address.

Select the seller’s name from the list

Partner contacts
Enter the name of the partner from whom you bought the ticket, and we’ll show their contacts
Why can’t WayAway send me my ticket?
WayAway doesn’t sell flight tickets. It’s a service which finds the best flight options, but you pay for them through agencies and airlines. More specifically, this is how our service works: 1. You open the WayAway app, select your destination and travel dates, and press ‘Search flights’. 2. You select the ticket you like best and press ‘Buy’. 3. At this point you’re redirected to the passenger details form page and you buy your ticket from the seller.
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