I need to change my departure date. What should I do?

Whether or not you can exchange your ticket depends on your ticket fare and the rules of the airline. Some fares allow exchanges free of charge or for an additional fee, while others prohibit exchanges altogether. If your flight is canceled, the seller may refund you with a voucher to use for future flights.

To find out your conditions and exchange your ticket, you’ll need to contact the seller. You can find the seller’s name on the ticket.

Select the seller’s name from the list. We’ll give you the seller’s contact information.

How to contact the ticket seller

Enter the name of the airline or agency to view their contact details

If your seller isn’t in the list, send us their name in the feedback form at the bottom of the page and we’ll help you out.

I missed my flight and want a new ticket

Find the airline representatives and ask them what to do in your situation.
Contact the seller, explain your situation and request either a refund or an exchange for an additional fee. You can find the seller's name in the itinerary receipt (ticket), which was sent to you after booking.

Why can’t WayAway send me my ticket?

WayAway doesn’t sell flight tickets. It’s a service which finds the best flight options, but you pay for them through agencies and airlines. More specifically, this is how our service works: 1. You open the WayAway app, select your destination and travel dates, and press ‘Search flights’. 2. You select the ticket you like best and press ‘Buy’. 3. At this point you’re redirected to the passenger details form page and you buy your ticket from the seller.

I need to change my departure date. What should I do?

Select the seller’s name from the list. We’ll give you the seller’s contact information.

I missed my flight and want a new ticket

Top questions