I want to cancel additional services. How do I do that?

If you accidentally added additional services to your booking, you can cancel them by contacting the seller. You can find the seller’s name in your ticket.

Be aware that some sellers have very strict rules, such as that you can only cancel services on the date of purchase and only if they haven’t been carried out yet. If the agency has already checked you in online and sent you your boarding pass, they won’t be able to refund you for that service. Therefore, we advise you to contact the seller as early as possible – as soon as you realise that you don’t need the service.

Select the seller’s name from the list. We’ll give you the seller’s contact information.

How to contact the ticket seller

Enter the name of the airline or agency to view their contact details

If your seller isn’t in the list, send us their name in the feedback form at the bottom of the page and we’ll help you out.

Why can’t WayAway cancel services for me?

WayAway doesn’t sell flight tickets. It’s a service which finds the best flight options, but you pay for them through agencies and airlines. More specifically, this is how our service works: 1. You open the WayAway app, select your destination and travel dates, and press ‘Search flights’. 2. You select the ticket you like best and press ‘Buy’. 3. At this point you’re redirected to the passenger details form page and you buy your ticket from the seller.

I want to cancel additional services. How do I do that?

Select the seller’s name from the list. We’ll give you the seller’s contact information.

Top questions