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I want to return my ticket. How do I do that?

Whether or not you can get a refund depends on your ticket fare and the rules of the airline. Some fares allow for a full or partial refund, while others prohibit refunds altogether. To find out your conditions and get a refund, you’ll need to contact the seller. You can find the seller’s name on the ticket.

Select the seller’s name from the list. We’ll give you the seller’s contact information.

Partner contacts
Enter the name of the partner from whom you bought the ticket, and we’ll show their contacts
If your seller isn’t in the list, send us their name in the feedback form at the bottom of the page and we’ll help you out.

I missed my flight

  1. Find the airline representatives and ask them what to do in your situation.
  2. Contact the seller, explain your situation and request either a refund or an exchange for an additional fee. You can find the seller's name in the itinerary receipt (ticket), which was sent to you after booking.

Select the seller’s name from the list. We’ll give you the seller’s contact information.

Partner contacts
Enter the name of the partner from whom you bought the ticket, and we’ll show their contacts
Why can’t WayAway send me my ticket?
WayAway doesn’t sell flight tickets. It’s a service which finds the best flight options, but you pay for them through agencies and airlines. More specifically, this is how our service works: 1. You open the WayAway app, select your destination and travel dates, and press ‘Search flights’. 2. You select the ticket you like best and press ‘Buy’. 3. At this point you’re redirected to the passenger details form page and you buy your ticket from the seller.
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